Continued from Introduction and Male, Seaplane Transfer & Land/Seascape of Hilton Iru Fushi.
Accommodation - Beach Villa, Water Villa and Infinity Water Villa
As mentioned, we stayed two nights at a Beach Villa, and two nights at a Water Villa. There are other types of villas available which include private pool but we reckon it's not necessary when there is the sea and also two public pools on the island.
The Beach Villa is made up of two circular buildings, one big and one small, with a dome-shaped thatched roof. Each villa also comes with a private pavilion.
All in all, we were very satisfied with the Beach Villa, which was well-appointed and offered very luxurious space and facilities.
That said, we looked forward to our shift to the water villa on our third day, since it offers another different type of lodging experience. Nevertheless, the shift wasn't a pleasant one but fortunately turned out to be a blessing in disguise.
So we happily went for our dives and was back by 12+pm, and we went for lunch first. By 1+pm, we were done and proceeded to the reception/front office to check-in for our water villa. We asked if our luggage was in the villa already and the staff said yes. Then a buggy was arranged to send us to our water villa.
20 mins past while I happily explored the villa and our luggage has still not arrived. So we called the reception and the staff told us that they were actually sent to the wrong villa and someone would be going to that villa to get them; and please give them another 15 mins. We were like huh??
In addition to our woes, the air-conditioning wasn't working properly and we requested the reception to send a staff to check as well. After waiting for another 15 mins, our luggage were still not here, neither were there any staff to check the air-con. We called the reception again, and the staff told us the guests were Chinese-speaking and they couldn't communicate??? They would send a staff to bring us to that villa to get back our luggage. By then we were exasperated as we were hot and sticky from the diving and malfunctioned air-con and nothing to change into. We waited for 10 mins but no staff came, so we took matters to our own hands and walked to the villa which was a few units away (we called the reception to ask) to ask. The guests told us our luggage were not there. They were quite helpful and told us, probably could check with their friends since they checked in as a group. So we walked under the hot sun to two other villas which were some distance away, and once again, no luggage! By then, we were fuming. I was getting flustered as we had a spa appointment in 30 mins' time, and we certainly had to bath and change before that.
I called the reception, blasted at the receptionist and demanded to see the General Manager of the resort. The call was somehow cut off and I called again. The receptionist gave some excuse that the GM was in a meeting. Then the front office manager took over and promised to look into the matter (of both the missing luggage and malfunctioning air-con). Finally after 10 more mins, our luggage arrived. We told the buggy to wait for us and hastily bathed/changed before heading to the spa, just in time.
BUT upon returned to the villa after the spa, we discovered that the air-con was still not working. Once again, we got worked up since the front office manager had promised that it would be fixed during the hour that we were away. Once again, we called the front office and the staff said they needed to check again. So we waited for 10 mins before a staff appeared who told us that the air-con was working! We were flabbergasted. I called the front office again and insisted on speaking to the GM. This time they said the GM was off-duty (WHAT?). I was like, ok whatever, and demanded a room change. The front office manager took over and said he would come to our villa with an engineer to check (yet again??). When he came in, both hubby and I blasted at him (for wasting so much of our time, losing our luggage, not fixing the air-con). He was apologetic and would make some arrangements in 15 mins' time, requested us to pack our luggage for the shift.
By then, both of us were exhausted and just wanted to settle into a new room quickly. 15 mins later, the front office manager came and brought us to the other wing of the water villas.
So there you have it, the three different types of lodging experience we had in Hilton Iru Fushi. Next up, will share some activities we did, as well as the food!